Effective Date: July 6, 2025
Upstate Web Co. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, hosting services, application development, and design services.
1. Who We Are
Upstate Web Co. is a U.S.-based provider of web hosting, app development, and design services. We are located in Rochester, New York, and currently serve clients within throughout United States.
2. Information We Collect
We collect personal and technical information in the course of providing our services:
a. Personal Information
When you use our services or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Application or website content/data provided by you
b. Payment Information
Payments are securely processed via Stripe. We do not store or process your payment details directly. All payment data is handled according to Stripe’s Privacy Policy.
c. Usage & Analytics Data
We may collect usage data from our website and dashboards, including:
- IP addresses
- Browser type
- Pages visited
- Time spent on site
- Referring pages
This helps us improve performance and usability. We may use tools like cookies or third-party analytics platforms to gather this data.
3. How We Use Your Information
We use the information collected to:
- Provide and manage services (web hosting, development, design)
- Communicate with you (project updates, support, billing)
- Improve our website and services
- Comply with legal obligations
- Send important service announcements (but not unsolicited marketing)
4. Where Your Data Is Stored
We host client websites and application data using a combination of:
- AWS (Amazon Web Services)
- Microsoft Azure
- Vultr cloud services
- On-premises servers
Website backups and monitoring may be managed either on-premises or through third party service providers.
5. How We Protect Your Information
We implement industry-standard security measures to protect your data:
- Encrypted data transfer (HTTPS)
- Secure access controls
- Firewalled cloud environments
- Routine monitoring and backups
However, no system is completely secure. You use our services at your own risk, and we urge you to protect your account credentials.
6. Third-Party Sharing
We do not sell or rent your data. We only share your information with third parties when necessary to:
- Process payments (via Stripe)
- Host websites/applications (via cloud platforms)
- Comply with legal requirements
7. Communications
We may contact you via:
- Phone
- Text (SMS or Google Voice)
All communication is related to the services you’ve requested or inquiries you’ve made. We do not send mass marketing emails without your consent.
8. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt out of communications at any time
- Request a copy of the data we hold about you
To do so, please contact us at [your support email or contact form link].
9. Children’s Privacy
Our services are intended for business and professional use only and are not directed at children under 13. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
Upstate Web Co.
Rochester, NY
[email protected]
585-364-1964